Confab EDU Catch-Up

In my continuing effort to bring this blog up to date, another look into the past …

Confab Higher Ed!

Are you interested in content strategy? (Um, you should be!) Make it a point to attend a Confab conference. You’ll be glad you did.

I had the opportunity to volunteer at Confab Higher Ed, a content strategy conference focusing on (you guessed it) higher education, when it took place in Indianapolis last November. You can find some observations about Confab Higher Ed 2017 from me and others on the IU Libraries DUX department blog but I thought I’d add a few more thoughts that have distilled over time.

As a volunteer, I was partnered with another volunteer and assigned to a particular room for a period of time, where we would distribute and collect evaluations, introduce the speaker and make sure they had what they needed, manage the microphone for Q&A, record attendance numbers, and sometimes help out with other small A/V tasks – or anything else that needed doing. As it turns out, the Confab Events team is shaking things up a bit and streamlining to one Confab event (annually in the spring) so I was especially grateful to have been able to experience the very last Confab Higher Ed.

Sadly for me, I wasn’t assigned to the room where my colleague and friend Anne Haines gave her talk, “Interview Your Stakeholders Like A Librarian” (slides) – but I did get a minute to run over and document it.

Anne Haines at Confab Higher Ed 2017

Anne Haines at the podium about to start her talk at Confab Higher Ed 2017

(Yes, Anne hammed it up by request.)

Because I had a lot of things to focus on during the sessions, I did take some notes, but in some cases it was easier to tweet (hence the embedded tweets below.) The room to which I was assigned for the preconference hosted Mike Powers for the morning session; his workshop was on analytics, measurement, and improving your content. He said a lot of things that really hit home, but one of them spurred me to meme-dom.

Robin Smail, in her talk “The Accessible User Experience,” dropped this truth bomb about accessibility misconceptions.

As a fellow Drupal user, I was super pumped to be volunteering in the room where Kelly Davenport & Jackie Wolf of Michigan Medicine, gave the talk “How Do You Go from Good to Great? A Case Study on Redesigning the University of Michigan Medical School Website,” talking about their migration to Drupal 8 and how they were able to empower their content editors to make the site more useful and flexible. One of the main techniques they employed was to make use of the Drupal Paragraphs module – something I was able to go home and immediately put to use as part of the Drupal 8 migration we were just kicking off at IU Libraries at the time.

Examples of Drupal 'Paragraphs' Types, Kelly Davenport and Jackie Wolf, University of Michigan

At IU Libraries, we worked with our awesome partners at Bluespark who developed an IU-customized Paragraphs module, which we put to great use in the new site to enable us to be both flexible and on-brand. (One early example: Student Jobs page) You can read a little more about this in the Bluespark article.

Finally, the team from Brain Traffic are just such lovely, interesting, smart, hard-working, fun people. From the pre-conference hours at the registration desk and in the workshop rooms throughout the two days of conference following, they were, without fail, kind, helpful, and always ready with an apt witticism – and/or a snack. Volunteering is work – that’s why it helps! – but it was also a really good time. I had an opportunity to observe first-hand their commitment to making the conference experience excellent for every single attendee. It made my service-oriented, user experience, librarian heart glow; and it gave me a lot of ideas about how to manage the details on any conference or event I will plan in the future.

In fact, they are so awesome I finally put on my big-girl pants and submitted a proposal for Confab 2019. If it’s accepted, that will be the literal icing on the cake – cake is a big deal at Confab – but regardless, it feels like an accomplishment.

It’s been an exciting but somewhat turbulent year, and like many others, I’m no stranger to impostor syndrome[1], to wondering whether I have anything worth sharing, to crippling writer’s block. Thinking of the wonderfully supportive Confab team, and of the warm and accepting conference community they’ve created, helped me keep pushing forward. It may only be a proposal, but it also marks the end of a stuck place.

Yay, Confab! ?

[1] I’ve read other pieces on impostor syndrome, but I think this article from Time is clear and concise – in other words, not so academic that you’re going to have to go all meta and start feeling impostor syndrome as you struggle to understand an article on impostor syndrome. ?

#acrl2017 – day zero

Greetings from Baltimore, where I and a record-attendance-crowd of around 3400 academic librarians have gathered for the 2017 ACRL Conference. I always look forward to this biennial event not just for the session content but also (obviously) for the opportunity to reconnect with friends and former colleagues, and to meet new folks. And for the eating, naturally.

Baltimore is off to a strong start there – last night we enjoyed a marvelous dinner at Woodberry Kitchen with dear friend Peter. I enjoyed it so much I really didn’t take any photos (once we got going anyway…).

Beautiful space in an old mill, especially resonant for my husband who grew up in a mill town.

Even in a large city, ACRL-time is a pretty high concentration of faces you know, so there are all sorts of wonderful moments where you look up to see a pod of dear friends also crossing the same footbridge.

I thought the opening keynote by David McCandless was excellent. Mr McCandless is a London-based “data journalist” – his data visualizations are marvelous, and he gave an unpretentious, fun, engaging, and funny talk. Again, I just stayed in the moment and simply enjoyed the talk, but if I were going to boil it down to a couple of major takeaways they would be:

  • Context is key – and seeking context is a practice that we would do well to be mindful about, because (especially in a highly visual world, but regardless) the easy path is to not dig deep enough and that leaves us subject to our own, or others’, biases. But you’ve probably all heard me droning on about the importance of context before in the context of user experience work (see what I did there)
  • Making things beautiful, efficient, informative, and clear is worthwhile and it does make a difference.

I will have more takeaways from the talk, obviously, as I have time to process further, but that’s what I was thinking about this morning.

Check out the visualizations online at Information Is Beautiful.

It was a great start to the conference! My Thursday schedule includes a paper on library bathrooms so watch for tomorrow’s report.

#NowWhat16 – I’m late but it was great

In this extremely late – as in, almost six months in draft late – latest update from your humble correspondent, this seasonal migratory web librarian chronicles her travel to Sioux Falls, South Dakota to attend the Now What? Conference (April 13-14).

First, let’s get this out of the way: anytime I can participate in a fantastic learning opportunity, enjoying talks by industry leaders in a nicely-sized conference community held in a cute town IN A STATE I’VE NEVER YET VISITED, I call that a win. In case you’re wondering, I checked off State #38 (my apologies to Wyoming, I forgot it when I did my pre-trip calculation, so that’s one more inaccuracy on Facebook).

Now What? Conference is organized by Blend Interactive – and I’ll let them describe it in their own words:

Now What? Conference is two days of talks and workshops about how to maintain and improve your website. It’s not just about making a new site – it’s about getting better at handling your current one. Join us and our team of experienced web-hands to navigate the high seas of website maintenance – from writing great copy to tracking content effectiveness – and ensure that you have what you need for smooth sailing.

One of the emails I got about it put it this way: “People always wonder what steps to take once a website has been launched. So we asked the question: Your site has launched … now what?” It’s like they were reading our minds. 🙂

So, off I went to South Dakota.

I had a commitment to teach on the Wednesday morning, so I had to miss Meghan Casey’s Content Strategy workshop, but in the afternoon I attended Rebekah Cancino’s workshop on content management and governance. I took so many notes! So many good ideas.

In fact, the reason this post sat in my draft folder for nearly six months was the sheer volume of notes and insights from the half-day workshop & single day of talks. I kept thinking, I’ll go back and write them up in more depth. And then it was time to grade projects. ALA came around. My dossier was due. I gave a couple talks. The semester started.

Now it’s October – nearly November! Oh man.

I still plan to go back through my notes and write them up, but in the interest of getting back in the game on posting, I’m going to wrap this one up briefly with the following observations:

  • Jonathan Colman gave a great keynote, Wicked Ambiguity and User Experience, which has had me thinking about wicked problems and beautiful solutions ever since.
  • Each one of the talks was so on-point: Ron Bronson, Misty Weaver, Matt Grocki, Megan Costello, Rebekah Cancino, Kevin Hoffman. For now, just read the blurbs.
  • In addition to giving great talks, they were also just the coolest people – I wound up getting to have dinner with a number of the speakers (fun!) and so enjoyed hanging out and talking.
  • The folks at Blend Interactive who organized the conference were similarly awesome; and as previously mentioned, Sioux Falls is a delight.

In short, excellent speakers, solid content, cool town, nice people – I wish I could go this year. Sigh. Registration for the 2017 event is open now, and they have an awesome mad scientist theme going … check it out:

#erl16 & #d4d16 – #libux awesomeness in Austin [pt 2]

And we’re back for the exciting conclusion of “#libux Awesomeness in Austin!” In our last episode, I focused on ER&L, which took place Sunday April 3 – Wednesday April 6. Overlapping a bit with ER&L is its sister event, Designing for Digital: Designing the Future of Libraries on the Web (or, D4D for short). I attended D4D last year, and you can find my writeup on the 2015 event on the DLF blog.

Since the Bloom’s Taxonomy of conference needs had been achieved and we were amply connected, caffeinated, and comfortably fed (more on this later), we were all able to attend to the work at hand – which was to choose from a number of workshop options and sessions, all focused on user experience. I’ve heard ALA Annual compared to “brigadoon for libraries” (pretty sure @shifted was at the bottom of that one! whoever it was: thumbs up!) – this was like “brigadoon for #libux.” A magical place appeared, and oh-so-briefly, my Twitter timeline manifested itself in the flesh in front of the breakfast buffet, in the conference seating, and (later) in line at the bar. It was magical. No, seriously! Fantastic to get a chance to chat, discuss and just hang out in person. The internet is great as a long distance connector, but something about facetime is really special and makes the time and investment in conference attendance worthwhile.

I opted to attend the session track rather than choosing any of the workshops – although the buzz on the workshops was very good, this year I felt like I wanted to try and see as many speakers as possible during the two-day intensive experience. You can see all the session information online at Also, don’t miss this conference roundup complete with visual notes from Melanie Parlette-Stewart: beautiful!

As with last year, the conference keynotes were amazing: Jesse James Garrett (@jjg) and Michelle Ha Tucker (@michellecyha). Both of these talks are still available via the recording of the livestream. Watch them. Really, really watch them.

Highlights from @jjg talk:

Highlights from @michellecyha

So, what happened in between? Lots! So much, in fact that I’m just going to point you to the presentation materials for Wednesday and Thursday and encourage you to dig around. Here’s some quick hits:

Meanwhile in another session, this happened:

I want to be sure to say that, in addition to being great conferences for legitimate business and professional development reasons like programming and networking, it’s also a huge plus that ER&L/D4D are held in Austin, TX at the fantabulous AT&T Executive Education Center on the UT-Austin campus. You really feel tied into the energy of the Austin web/design community and of the UT campus, not to mention that the venue itself is really nice. During our visit, the weather was lovely and I had more chance to explore the campus and areas around than on our last visit, including Torchy’s Tacos [you need to know about the secret menu]. Oh, and did I mention the amenities – by which of course I mean wi-fi, coffee and conference meals/snacks?

I can sense that my commitment to brevity is being compromised by all my Library Feelings, so I’m going to wrap this up by saying:

  • Thanks to the conference organizers, Bonnie Tijerina, Judy Siegel, and Sandy Tijerina, for an event that’s a highlight of my library conference career
  • Thanks to all the attendees and presenters! So many good conversations – very insights! Much learning! So wow!
  • If you work in #libux, put this on your travel plan for next year. I’ll look forward to seeing you there!

#erl16 & #d4d16 – #libux awesomeness in Austin [pt 1]

The first week of April, Robert and I attended Electronic Resources & Libraries (ER&L) and Designing for Digital in Austin. We returned with our brains full of ideas and our tummies full of tacos – so it was a successful week on all counts.

In fact, as I’m writing this up, I realized that it needs to be broken into two bite-size chunks, so this first post will cover ER&L and I’ll follow up tomorrow with a post on D4D.

ER&L kicked off with a thought-provoking, fantastic keynote by Dr. Dawna Ballard (@dawnaballard), Associate Professor in the Moody College of Communication at The University of Texas at Austin. Shes an expert in chronemics. What’s chronemics, you might be asking? Watch the archived livestream of her talk “Finding Time: From Industrial Mythology to Chronemic Literacy,” which (good news) is still available via the ER&L site at The big ideas I took home from this talk were around how we experience time personally, organizationally, culturally – and how time functions as an agent of societal structure (which changes over time, by the way). She contrasted the idea of chronos – time by the clock, a conceptualization which came into primacy with the industrial revolution – with the idea of kairos where time is event-driven, a pre- and post-industrial concept (harvest time doesn’t look at a calendar or a clock, for example). She broke down some myths about time and time management, then got us all pumped up about seeking mindful alignment in our lives rather than chasing work-life balance. Balance and motion aren’t simultaneously attainable or sustainable – as she pointed out, that yoga person in tree pose? Not moving.

I should have done a quick Storify before the conference stream went cray-cray because so much was captured in the tweets – and it was really interesting and actually encouraging to see how much this spoke to the audience.

From there, it just kept rolling – so many great sessions. If I wrote them all up in detail, this post would be so far beyond the ‘tl;dr’ territory I feel I’m already approaching. A few highlights that resonated for me in terms of projects I’m thinking about at work these days included:

  • Data Informed Decision Making for Digital Resources” [slides]
    Big idea here: an open library assessment dashboard/toolkit. Yes, this is a great idea. This session went through some case studies on library digital projects, but they focused on pithy takeaways that we all need to think about, for example:

    • Importance of continuing to move library assessment initiatives from being reactive to strategic (some improvement, but still progress to be made);
    • Increasing communication and clarity around organizational strategy so that employees not only know and understand it, but can act on it.

Let me also point you to two great sessions by fellow Indiana library school alums – Stacy Konkiel on “Altmetrics in Practice: Librarian and LIS Faculty Views” [slides linked from session description], and Galadriel Chilton on “Using the Scrum Project Management Methodology to Create a Comprehensive Collection Assessment Framework” [slides linked from session description].

Finally, gotta give a shout out to my husband’s panel, “The Role of Choice in the Future of Discovery Evaluations,” [slides linked from session description] where in addition to some helpful background on the development of the discovery interface in the ILS market and good thoughts about interoperability and data portability, there was also a slide about cheese, giving us a new (and in my case extremely personally compelling) way to think about what happens to user experience when we make those ‘good enough’ choices.

Beyond the great content, the sense of community at ER&L is fantastic – not only did I get to connect with so many folks already in my network, but also had a chance to meet new folks and talk about shared challenges, new ideas, and of course the best places to get tacos in Austin.

I wasn’t able to attend the closing keynote as it conflicted with the opening keynote for Designing for Digital … but more on that later.

That’s it for now, be sure to come back tomorrow for the second exciting episode of “#libux Awesomeness in Austin!”

meetings, friends, food & #trenchUX at #alamw16

We’ve just returned from the ALA Midwinter Meeting in Boston, where the weather was a welcome reprieve from last year’s literal blizzard in Chicago during the event (although as a former Chicago resident, my heart swelled with Windy City pride to see how the snow was summarily dealt with … it was a mayoral election year, after all). After that, who doesn’t love a 60-degree MW Sunday evening in Boston, right?

I was honored to be asked to lead a workshop co-sponsored by RUSA Emerging Technologies and Reference Services sections and even more delighted when we were able to pull together a top-shelf panel that included the expertise of valued colleagues Heidi Steiner Burkhardt, Pete Coco, Deirdre Costello and Lauren McKeen. The resultant program, We Are All User Experience Librarians: Creating Change from the Trenches, was one of three inaugural ‘Deep Dive’ workshops at the conference. (We even got mentioned in the American Libraries MW preview! Nifty!)

We all had a wonderful time discussing content strategy, content governance, usability testing, and flash ethnography with a group of nearly 30 attendees who hailed from public, school, academic and special libraries. If you’re interested in the slides and/or tweets, you can find them on Storify – I’ve embedded the Storify at the end of this post.

Saturday night, it was lovely to be able to toast my ACRL editor, valued mentor, and all around amazing lady Kathryn Deiss at a party thrown to congratulate her on her impending retirement. I didn’t get any photos but someone had the presence of mind to get this one with Kathryn and the ‘class of 2000’ UIC Resident Librarians in attendance (thanks for posting, Francis):


As it always is, Midwinter was a whirl of meetings and shuttle buses – all in a bit of a blur this year due to an extremely packed schedule of meetings, notably those for RUSA Emerging Technologies Section, ACRL 2017 conference, and ACRL New Publications Advisory Board. Add to that two nights of intermittent insomnia and, well – let me just apologize if I was fuzzy, absent-minded, or drifted past unseeing in a hallway. I am a person who needs sleep!

One note about the conference itself – I loved all the coloring stations set up throughout the convention center. Such a neat idea!

And now, for non-conference reporting:

Earlier in the fall I’d snagged a sweet deal via one of our favorite travel sites (Travelzoo) at a conference hotel, the Westin Copley Place in the Back Bay. We enjoyed it very much – including our awesome view of the square and the BPL!

Speaking of the BPL, we did get to do a quick look-round on Friday morning before the meeting machine started up … what a lovely library. And the new addition looks to be getting near completion, too.

For those who are interested in our foodie adventures, we enjoyed the following establishments very much: Bar Boulud Boston; Towne Stove and Spirits; Row34; and Stephanie’s on Newbury.

[There used to be a Storify here. RIP, Storify.]

Adventures in the UAE #sibfala15

Robert & I were honored and delighted to be part of this year’s Sharjah International Book Fair and ALA Conference in Sharjah, United Arab Emirates last week. Michael Dowling, Director of ALA International Relations & Chapter Relations, and the Sharjah Book Authority (the organizers of the Book Fair) were the most gracious hosts, and such a pleasure to work with. You can get a good overview of the conference activities from this write-up of the conference that appeared in American Libraries yesterday.

We enjoyed the opportunity to meet and/or reconnect with so many lovely people both from the Middle East and here in the States – including some fellow Indiana University library school alums! We also had the opportunity to do just a little bit of touristing. I’m hoping to write up some reflections in my personal blog, but until then, let me share with you just a few photos …

Slides from my talk, “From Anywhere Library to Everywhere Library: Creating a User Experience Strategy for Mobile” are available online at:

I pulled together the tweets and such from the conference into a Storify.

Continue reading “Adventures in the UAE #sibfala15”

Today on ACRL TechConnect: Rethinking Library Web Governance

With my colleagues Anne Haines & Rachael Cohen, I wrote a piece that was published today on the ACRL TechConnect blog, “From Consensus to Expertise: Rethinking Library Web Governance.”

In it we grapple with some of the questions that we’ve been wrestling with over the last couple of years as we’ve undertaken a major site migration and redesign. One outcome of that project was that we began to ask ourselves what the library website is for, and how best to steward it for everyone’s benefit.

Internally we’ve referred to it as “The Manifesto” – although, being librarians, I guess it is still a rather mild manifesto when it comes down to it.

In some cases it has been easier to say what the library website is not – a catalog, a fixed-form document, a repository—although it facilitates access to these things, and perhaps makes them discoverable. What, then, is the library website?

What is it?! Well, enquiring minds that want to know: I’d encourage you to pop over and have a read of our thoughts on the subject. Our thanks to Eric Phetteplace and all the folks at ACRL TechConnect for the opportunity to publish this piece.