meetings, friends, food & #trenchUX at #alamw16

We’ve just returned from the ALA Midwinter Meeting in Boston, where the weather was a welcome reprieve from last year’s literal blizzard in Chicago during the event (although as a former Chicago resident, my heart swelled with Windy City pride to see how the snow was summarily dealt with … it was a mayoral election year, after all). After that, who doesn’t love a 60-degree MW Sunday evening in Boston, right?

I was honored to be asked to lead a workshop co-sponsored by RUSA Emerging Technologies and Reference Services sections and even more delighted when we were able to pull together a top-shelf panel that included the expertise of valued colleagues Heidi Steiner Burkhardt, Pete Coco, Deirdre Costello and Lauren McKeen. The resultant program, We Are All User Experience Librarians: Creating Change from the Trenches, was one of three inaugural ‘Deep Dive’ workshops at the conference. (We even got mentioned in the American Libraries MW preview! Nifty!)

We all had a wonderful time discussing content strategy, content governance, usability testing, and flash ethnography with a group of nearly 30 attendees who hailed from public, school, academic and special libraries. If you’re interested in the slides and/or tweets, you can find them on Storify – I’ve embedded the Storify at the end of this post.

Saturday night, it was lovely to be able to toast my ACRL editor, valued mentor, and all around amazing lady Kathryn Deiss at a party thrown to congratulate her on her impending retirement. I didn’t get any photos but someone had the presence of mind to get this one with Kathryn and the ‘class of 2000’ UIC Resident Librarians in attendance (thanks for posting, Francis):


As it always is, Midwinter was a whirl of meetings and shuttle buses – all in a bit of a blur this year due to an extremely packed schedule of meetings, notably those for RUSA Emerging Technologies Section, ACRL 2017 conference, and ACRL New Publications Advisory Board. Add to that two nights of intermittent insomnia and, well – let me just apologize if I was fuzzy, absent-minded, or drifted past unseeing in a hallway. I am a person who needs sleep!

One note about the conference itself – I loved all the coloring stations set up throughout the convention center. Such a neat idea!

And now, for non-conference reporting:

Earlier in the fall I’d snagged a sweet deal via one of our favorite travel sites (Travelzoo) at a conference hotel, the Westin Copley Place in the Back Bay. We enjoyed it very much – including our awesome view of the square and the BPL!

Speaking of the BPL, we did get to do a quick look-round on Friday morning before the meeting machine started up … what a lovely library. And the new addition looks to be getting near completion, too.

For those who are interested in our foodie adventures, we enjoyed the following establishments very much: Bar Boulud Boston; Towne Stove and Spirits; Row34; and Stephanie’s on Newbury.

[There used to be a Storify here. RIP, Storify.]

Adventures in the UAE #sibfala15

Robert & I were honored and delighted to be part of this year’s Sharjah International Book Fair and ALA Conference in Sharjah, United Arab Emirates last week. Michael Dowling, Director of ALA International Relations & Chapter Relations, and the Sharjah Book Authority (the organizers of the Book Fair) were the most gracious hosts, and such a pleasure to work with. You can get a good overview of the conference activities from this write-up of the conference that appeared in American Libraries yesterday.

We enjoyed the opportunity to meet and/or reconnect with so many lovely people both from the Middle East and here in the States – including some fellow Indiana University library school alums! We also had the opportunity to do just a little bit of touristing. I’m hoping to write up some reflections in my personal blog, but until then, let me share with you just a few photos …

Slides from my talk, “From Anywhere Library to Everywhere Library: Creating a User Experience Strategy for Mobile” are available online at:

I pulled together the tweets and such from the conference into a Storify.

Continue reading “Adventures in the UAE #sibfala15”

Coming soon to a computer near you

Happy fall everyone! It’s finally begun to get that crisp, autumnal feeling around here – much anticipated by yours truly, to be sure.

I’m very much looking forward to being part of two fantastic events this month, both focused on user experience & libraries. They’re both still open for registration!

In other news, earlier this fall I gave a talk with my colleague Anne Haines as part of the IU Libraries’ own Digital Library Brown Bag series on “Content Strategy as a Model of Web Stewardship.” The recording is available via IU Scholarworks, and our slides are online at HaikuDeck:

Content Strategy as A Model of Web Stewardship – Digital Library Brown Bag/Sept 2015 – Created with Haiku Deck, presentation software that inspires

We plan to expand the content (about content) we covered into an essay, which we hope might find a home at WeaveUX next spring.

Until next time! Thanks for stopping by.

UX (& PDX) for the People – #acrl2015


I’m still unpacking from ACRL 2015, both literally – oh my laundry! – and metaphorically.

ACRL National Conference is always an especially anticipated event for me: what’s not to love about an amazing collision of content and community, generally in a great manageably-sized city? In recent years, it seems my network of colleagues & dear friends grows ever more far flung … a familiar feeling for many of us, I’m sure. What joy for the gang to get together every couple of years to eat, drink, talk, panel, poster and paper it up, generally with a side of karaoke. (You know who you are, karaoke people.)


Portland was a delight, and not only for the mild temperatures coming on the heels of a trying winter. Doughnuts! Craft beer! Coffee! Food trucks! Mt Hood! Everything blooming! And so friendly, too. So as not to lose them in the shuffle, an incomplete list of some of the great places we found time to try & hope to enjoy again: Blue Star Donuts; Voicebox PDX; Public Domain Coffee; Stumptown Coffee; Powell’s Books; Red Star Tavern; Swine; Cascade Brewing Company; the Imperial; Bar Avignon. Honorable mention to Clyde Common, highly recommended by dear friend and discerning foodie Peter. On a personal note, my grandparents met in Portland in the ’40s – by way of dancing, naturally – so it was extra interesting to experience the city with that in mind, and wonder what had, or hadn’t, changed since then.

Conference Love

As for the conference, I very much enjoyed the keynotes, plus a few personal highlights from the sessions included:

There were a lot of sessions I hated to miss & for which I will definitely be reviewing materials/recordings, including but not limited to:

Even better, the conference proceedings are already up and freely available – read away! You can gorge yourself on the 800+ page full version (pdf) or pick and choose from the titles listing (pdf).

I’ll admit I carried some apprehension with me as I arrived, as the program seemed filled to the brim with sessions on information literacy and a few other topics that have limited direct intersection with my daily practice nowadays … would I find a comparable amount of immediately applicable inspirations to bring home this year as I have in the past, I wondered? (I did.) And, on that topic: bravo to the highly motivated librarians presenting on IL! I encourage others of us, who perhaps don’t see ourselves or our areas of focus as well-represented in the program, to submit, submit, submit.

One thought that reiterated itself to me, and which I heard from other folks, was to wonder whether it may be time to consider tracks – or any threaded clustering, however informal – so that content from less-covered subjects doesn’t pile up in a just a few time slots, competing with each other. Saturday morning, for example, was a bit tough for me being that a number of discovery/UX oriented sessions were booked in the same time slot. Caveat: Scheduling is really tough, I realize! And I am glad to know that I have access to recordings for the next year as a registered attendee, so I can catch things I missed in person. Still, maybe future program committees can give this idea some thought.


Finally, after several rounds of unsuccessful bids to get a panel accepted at an ACRL conference in the past, this year brought success! Yay! Heidi Steiner Burkhardt & I presented together on “UX for the People: Empowering Patrons and Front-line Staff through a User-centered Culture.” We had a packed house, which was super exciting. It was great to see so many people interested in the topic.

Pulling together the materials, tweets, and slides for our talk seemed like a good opportunity to finally try out Storify – and now I’m wondering why I didn’t jump on the bandwagon before! What a great tool for pulling together many disparate pieces into a single narrative. Admittedly, the one below is a bit long, but I wanted to create a record of the livetweeting of the event AND take the opportunity to intersperse some sources, so bear with me. If you jump over to Storify itself by clicking on the title link, I think it’s a bit easier to scan.

Fellow attendees, I’d love to hear your favorite things about ACRL 2015 in the comments. As for me, since my experience on the 2013 Conference Innovation Committee was hands-down the most fun I’ve ever had that merited an entry on my CV, I’m planning to throw my hat into the ring again in hopes of being part of planning ACRL 2017, in Baltimore. See you there!

image: @xoxocg/instagram

LTC2015: thoughts on a great conference + keynote & slides

This past Wednesday I had the honor of being the opening keynote speaker for the 2015 Library Technology Conference, held on the Macalester College campus in St. Paul Minnesota.

I cannot say enough good things about the conference organizers, the event, the attendees, the programming. It’s wonderful to attend a conference small enough to feel like a community yet large enough to introduce some diversity of interest … one where admitted goals of the organizers are to “make every attendee feel special” and to keep registration costs as low as possible to remove financial barriers to attendance. I so enjoyed meeting and spending time with them. Furthermore, the food was excellent, the campus is charming, they did a bang-up job with their social media, and the video crew was top-notch. Even better, they archive all the content on their DigitalCommons site going back to 2009. It’s a treasure trove of great content.

The standout session for me was probably the presentation by Amy Drayer, Wayne Schneider and Phil Feilmeyer of Hennepin County Library on Lessons Learned In Building a Catalog from Scratch (slides available at link). Wow! I was so impressed with what they’ve done – building a catalog is really hard, yo? They made it look easy.

This year it filled up in something like a day – so be sure and follow them on Twitter @LibTechConf so you won’t miss registration next year.

Since the talk was streamed live (!) I even got to wave at my mom at the beginning.

The LTC Ustream channel has the archived recording of my talk – along with Bohyun’s keynote & keynote talks from 2014 by Mita Williams & Barbara Fister.

The slides are available via my slideshare

Designing for Digital: slides & writeup @ DLF

It was such a pleasure to be a presenter and participant in last month’s Designing For Digital conference – (briefly) lost luggage notwithstanding!

For a fuller outline of my impressions of the conference, check out my brief writeup of the conference on the DLF Blog.

It was really a lot of fun presenting with Rick Cecil of Bluespark Labs! Our slides are below, and be sure to check out their very helpful white paper on RFPs and other topics of interest to those considering a website redesign or enhancement project.