Hope is the thing with feathers: a poetry project

Despite the fact that it’s now May, I’d like to peep back into April.

April is National Poetry Month – a highlight for my fellow ALA members, I bet, since every year the April issue of American Libraries includes a unique poster created especially to celebrate the month. I’m sure many of your office doors, like mine, have been brightened with those posters.

The global pandemic nixed some programming we’d hoped to present around National Poetry Month. I expect we’re not alone in that!

But we really love poetry! And we love our community, too, so our team came up with a really neat idea – we’d do an online ‘exquisite corpse‘ poem, then we’d record ourselves reading the whole thing through and share the recording. We decided to call it “Exquisite Hope” because, well, reasons. And hope and stuff.

The community came through with some really lovely words that made a beautiful and timely poem [text here], and the process of recording it with several colleagues was also a real pleasure. Special kudos to Caroline Sinkinson for her work producing the awesome video.


Library-Authored Web Content and the Need for Content Strategy

After a lengthy absence, I’m back to share (somewhat old) news about an article I co-authored with Heidi Burkhardt: Library-Authored Web Content and the Need for Content Strategy [freely available].

Somewhat old news, I say, because this was published in September 2019 in the open access journal Information Technology and Libraries.

In it, we trace a bit of the history of the adoption and use of content management systems (CMS) in academic libraries, and consider how content strategy can help us manage our increasingly prolific library-authored content. Then we finish big, providing an answer to the question, “What is the library website anyway?”, making some opinionated statements about how we ought – or ought not – to do things, and defining the properties of library-authored web content. We also rage against ‘the web committee’ on principle and toss in the word ethos.

Heidi and I sure enjoyed writing it, and I hope you will enjoy reading it as well.

Stay tuned, because we’re at it again and, we hope, will soon have an article for you sharing the results of a survey of academic library web professionals focused on current practices related to content strategy.

Confab EDU Catch-Up

In my continuing effort to bring this blog up to date, another look into the past …

Confab Higher Ed!

Are you interested in content strategy? (Um, you should be!) Make it a point to attend a Confab conference. You’ll be glad you did.

I had the opportunity to volunteer at Confab Higher Ed, a content strategy conference focusing on (you guessed it) higher education, when it took place in Indianapolis last November. You can find some observations about Confab Higher Ed 2017 from me and others on the IU Libraries DUX department blog but I thought I’d add a few more thoughts that have distilled over time.

As a volunteer, I was partnered with another volunteer and assigned to a particular room for a period of time, where we would distribute and collect evaluations, introduce the speaker and make sure they had what they needed, manage the microphone for Q&A, record attendance numbers, and sometimes help out with other small A/V tasks – or anything else that needed doing. As it turns out, the Confab Events team is shaking things up a bit and streamlining to one Confab event (annually in the spring) so I was especially grateful to have been able to experience the very last Confab Higher Ed.

Sadly for me, I wasn’t assigned to the room where my colleague and friend Anne Haines gave her talk, “Interview Your Stakeholders Like A Librarian” (slides) – but I did get a minute to run over and document it.

Anne Haines at Confab Higher Ed 2017

Anne Haines at the podium about to start her talk at Confab Higher Ed 2017

(Yes, Anne hammed it up by request.)

Because I had a lot of things to focus on during the sessions, I did take some notes, but in some cases it was easier to tweet (hence the embedded tweets below.) The room to which I was assigned for the preconference hosted Mike Powers for the morning session; his workshop was on analytics, measurement, and improving your content. He said a lot of things that really hit home, but one of them spurred me to meme-dom.

Robin Smail, in her talk “The Accessible User Experience,” dropped this truth bomb about accessibility misconceptions.

As a fellow Drupal user, I was super pumped to be volunteering in the room where Kelly Davenport & Jackie Wolf of Michigan Medicine, gave the talk “How Do You Go from Good to Great? A Case Study on Redesigning the University of Michigan Medical School Website,” talking about their migration to Drupal 8 and how they were able to empower their content editors to make the site more useful and flexible. One of the main techniques they employed was to make use of the Drupal Paragraphs module – something I was able to go home and immediately put to use as part of the Drupal 8 migration we were just kicking off at IU Libraries at the time.

Examples of Drupal 'Paragraphs' Types, Kelly Davenport and Jackie Wolf, University of Michigan

At IU Libraries, we worked with our awesome partners at Bluespark who developed an IU-customized Paragraphs module, which we put to great use in the new site to enable us to be both flexible and on-brand. (One early example: Student Jobs page) You can read a little more about this in the Bluespark article.

Finally, the team from Brain Traffic are just such lovely, interesting, smart, hard-working, fun people. From the pre-conference hours at the registration desk and in the workshop rooms throughout the two days of conference following, they were, without fail, kind, helpful, and always ready with an apt witticism – and/or a snack. Volunteering is work – that’s why it helps! – but it was also a really good time. I had an opportunity to observe first-hand their commitment to making the conference experience excellent for every single attendee. It made my service-oriented, user experience, librarian heart glow; and it gave me a lot of ideas about how to manage the details on any conference or event I will plan in the future.

In fact, they are so awesome I finally put on my big-girl pants and submitted a proposal for Confab 2019. If it’s accepted, that will be the literal icing on the cake – cake is a big deal at Confab – but regardless, it feels like an accomplishment.

It’s been an exciting but somewhat turbulent year, and like many others, I’m no stranger to impostor syndrome[1], to wondering whether I have anything worth sharing, to crippling writer’s block. Thinking of the wonderfully supportive Confab team, and of the warm and accepting conference community they’ve created, helped me keep pushing forward. It may only be a proposal, but it also marks the end of a stuck place.

Yay, Confab! ?

[1] I’ve read other pieces on impostor syndrome, but I think this article from Time is clear and concise – in other words, not so academic that you’re going to have to go all meta and start feeling impostor syndrome as you struggle to understand an article on impostor syndrome. ?

Open access article: Account-based recommenders in open discovery environments

Earlier this year, Jim Hahn & I published an article, “Account-based recommenders in open discovery environments” in Digital Library Perspectives – it is of course findable through the publisher’s site via https://doi.org/10.1108/DLP-07-2017-0022, but it’s also openly available through both the Indiana U and U of Illinois open repository sites.

open access iconSince this is my blog, I’m going to point you to my copy of the article ? – available via IU Scholarworks Open.

I shall try and tempt you with the big finish of our abstract:

… In the age of big data and machine learning, advances in deep learning technology and data stream processing make it possible to leverage discovery system data to inform the development of personalized recommendations.

I’ve been acquainted with Jim since my I-Share days, and he’s been a marvelous colleague and a great collaborator, in addition to being super smart. If our article is of interest, do definitely take the time to read about the cool stuff he and his team have done with Minrva.

I also want to give a shout out to the amazing work of my former colleagues in the IUB Libraries’ Scholarly Communication department. Since IU Bloomington’s Faculty Council passed an Open Access Policy in February 2017, they’ve been hard at work to launch a number of new services to support open scholarship & research on the Bloomington campus, including IU Scholarworks Open, a repository that will enable discovery of and access to faculty research output that falls within the scope of the OA policy. Read more at their site: https://openscholarship.indiana.edu/

Furthermore, I want to acknowledge the assistance and advice of Naz Pantaloni, Copyright Program Librarian. He generously gave of his time and expertise to help me as I worked with the publisher to negotiate rights. As a direct result of his support, we were able to retain full rights to our article – which is why I am able to openly share it today and in perpetuity. Thanks, Naz!

Goodbye, Hello

I’m back! And only 515 days after my last entry. [As my former colleague Anne Haines and I frequently used to say to each other: “Content strategist, heal thyself.”?]

Plenty has transpired since my last post in March 2017, but I’ll skip to the biggest news. This spring, my husband Robert McDonald was named the Dean of Libraries at the University of Colorado Boulder – exciting and happy news to be sure, but news that required us to pack our things and say our goodbyes to our wonderful colleagues at the Indiana University Bloomington Libraries.

This new chapter follows on, as all new chapters do, with the closing of the previous one. I can’t say enough about the eight years I spent at the IUB Libraries, so I’ll just be brief and say: Thanks for everything! We had a great run. I’m proud of what we accomplished together. I may even circle back and write about some of our projects, like our migration to Drupal 8 (which occurred my penultimate day in the office! Way to go out with a bang! ?).

Earlier this month, I joined the library faculty at the University of Colorado Boulder Libraries as the Learner Experience & Engagement Librarian. In my new role, I’ll continue my focus on user experience & user research, which will inform (among other things) the development of programming for our Norlin Commons. As ever, I’m glad to be working in the service of enhancing student learning and engagement as part of a learner-centered library community.

Many thanks to my new colleagues at CU Boulder [1] for being so warm and welcoming. I look forward to the adventures we’ll have together.

[1] Yes, it really is CU, even though it’s the University of Colorado. But if you mess up, you’re in distinguished company.

#acrl2017 – it’s a wrap

Hello, friends.

I wrote a post on Thursday titled ACRL2017 – Day Zero, implying to myself and you that I would be posting daily updates from the conference. HAHAHAHA. It’s always good to aspire, right?

This was my ninth ACRL – yes, ninth – and I was giving some thought to that over the course of the conference. I’m 17 years into this library adventure and I reckon that’s just a little bit less than halfway through, assuming I don’t win the lottery or have a life-changing encounter and open that goat farm that’s previously been my post-apocalyptic Plan B, or whatever. What kind of world will we be living in? Where will libraries be at that time? Where will I be? What choices should I be making now that I’ll be happy with in 20 years? These are some of the questions that were in the back of my mind as I experienced the conference.

Continue reading “#acrl2017 – it’s a wrap”

#acrl2017 – day zero

Greetings from Baltimore, where I and a record-attendance-crowd of around 3400 academic librarians have gathered for the 2017 ACRL Conference. I always look forward to this biennial event not just for the session content but also (obviously) for the opportunity to reconnect with friends and former colleagues, and to meet new folks. And for the eating, naturally.

Baltimore is off to a strong start there – last night we enjoyed a marvelous dinner at Woodberry Kitchen with dear friend Peter. I enjoyed it so much I really didn’t take any photos (once we got going anyway…).

Beautiful space in an old mill, especially resonant for my husband who grew up in a mill town.

Even in a large city, ACRL-time is a pretty high concentration of faces you know, so there are all sorts of wonderful moments where you look up to see a pod of dear friends also crossing the same footbridge.

I thought the opening keynote by David McCandless was excellent. Mr McCandless is a London-based “data journalist” – his data visualizations are marvelous, and he gave an unpretentious, fun, engaging, and funny talk. Again, I just stayed in the moment and simply enjoyed the talk, but if I were going to boil it down to a couple of major takeaways they would be:

  • Context is key – and seeking context is a practice that we would do well to be mindful about, because (especially in a highly visual world, but regardless) the easy path is to not dig deep enough and that leaves us subject to our own, or others’, biases. But you’ve probably all heard me droning on about the importance of context before in the context of user experience work (see what I did there)
  • Making things beautiful, efficient, informative, and clear is worthwhile and it does make a difference.

I will have more takeaways from the talk, obviously, as I have time to process further, but that’s what I was thinking about this morning.

Check out the visualizations online at Information Is Beautiful.

It was a great start to the conference! My Thursday schedule includes a paper on library bathrooms so watch for tomorrow’s report.

#NowWhat16 – I’m late but it was great

In this extremely late – as in, almost six months in draft late – latest update from your humble correspondent, this seasonal migratory web librarian chronicles her travel to Sioux Falls, South Dakota to attend the Now What? Conference (April 13-14).

First, let’s get this out of the way: anytime I can participate in a fantastic learning opportunity, enjoying talks by industry leaders in a nicely-sized conference community held in a cute town IN A STATE I’VE NEVER YET VISITED, I call that a win. In case you’re wondering, I checked off State #38 (my apologies to Wyoming, I forgot it when I did my pre-trip calculation, so that’s one more inaccuracy on Facebook).

Now What? Conference is organized by Blend Interactive – and I’ll let them describe it in their own words:

Now What? Conference is two days of talks and workshops about how to maintain and improve your website. It’s not just about making a new site – it’s about getting better at handling your current one. Join us and our team of experienced web-hands to navigate the high seas of website maintenance – from writing great copy to tracking content effectiveness – and ensure that you have what you need for smooth sailing.

One of the emails I got about it put it this way: “People always wonder what steps to take once a website has been launched. So we asked the question: Your site has launched … now what?” It’s like they were reading our minds. 🙂

So, off I went to South Dakota.

I had a commitment to teach on the Wednesday morning, so I had to miss Meghan Casey’s Content Strategy workshop, but in the afternoon I attended Rebekah Cancino’s workshop on content management and governance. I took so many notes! So many good ideas.

In fact, the reason this post sat in my draft folder for nearly six months was the sheer volume of notes and insights from the half-day workshop & single day of talks. I kept thinking, I’ll go back and write them up in more depth. And then it was time to grade projects. ALA came around. My dossier was due. I gave a couple talks. The semester started.

Now it’s October – nearly November! Oh man.

I still plan to go back through my notes and write them up, but in the interest of getting back in the game on posting, I’m going to wrap this one up briefly with the following observations:

  • Jonathan Colman gave a great keynote, Wicked Ambiguity and User Experience, which has had me thinking about wicked problems and beautiful solutions ever since.
  • Each one of the talks was so on-point: Ron Bronson, Misty Weaver, Matt Grocki, Megan Costello, Rebekah Cancino, Kevin Hoffman. For now, just read the blurbs.
  • In addition to giving great talks, they were also just the coolest people – I wound up getting to have dinner with a number of the speakers (fun!) and so enjoyed hanging out and talking.
  • The folks at Blend Interactive who organized the conference were similarly awesome; and as previously mentioned, Sioux Falls is a delight.

In short, excellent speakers, solid content, cool town, nice people – I wish I could go this year. Sigh. Registration for the 2017 event is open now, and they have an awesome mad scientist theme going … check it out: http://2017.nowwhatconference.com